Payments
Our shop accepts payment by credit card from the main banks and card companies. Payments are handled in complete security and transparency by SHOPIFY PAYMENTS.
We cannot see your details, and all transactions are carried out on a secure, encrypted server according to the latest security standards.
Which credit cards are accepted?
We accept Visa, Visa Electron, Mastercard, Maestro, Apple Pay. Google Pay, Postepay and the cards that run on the Visa network.
I can't pay: I am asked for a 3D Secure code, what is it?
3D Secure is an extra layer of security for online transactions with credit and debit cards. It adds an authentication step to online payments, taking you to your card issuer's site and then back to the online shop to complete the payment. At this point you enter the code that only you know to complete the transaction.
Other sites don't ask me for it, why?
We care a lot about offering the best standards for the security of transactions in our online shop.
On 14 September 2019 the new payment services directive, also known as PSD2, came into force in all countries of the European Economic Area (EEA) and in the United Kingdom.
PSD2 introduces new, strict security requirements for electronic payments to reduce the risk of fraud. That is why, even though it costs us more, we prefer to enable this protection for our customers
I tried to buy but never received the order confirmation, yet my credit card was charged. What should I do?
When a payment is attempted, many banks show the charge straight away, even if the payment did not go through. Most of the time failed payment attempts are shown as pending charges; however, some banks show them as normal charges. These charges, whatever their status, are shown for a short time before being cancelled. The time depends on the bank, but it is usually 3-5 days. If a charge is still shown on your account after more than 5 working days without an order having been placed, contact us and we will clear up any doubts.
You cancelled my order and refunded it, but I haven't received anything yet
Although we send the refund to the customer's bank immediately, the customer's bank still has to process the refund and apply it to the account. Processing times vary from bank to bank: sometimes it takes less than 5 days, but it may take up to 10 working days.
I read that you are closed for holidays, when will I receive my order?
Our shop will reopen as shown on the site, and when we reopen we will ship orders in the order they were received. By ordering you have reserved the stock, but if you want to cancel your order and get a refund, please write to cs@rugbysport.com within 48 hours of the order date and we will be happy to help you.
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