Frequently Asked Questions

Yes, we are a real shop based in Rome, and the products on sale are available both online and in our shop

Some items, when sold out, are restocked by our shop anyway. If you want to make sure they are reserved and shipped to you as soon as they are back, we recommend buying them to reserve them. Please note that orders with pre-order items will not be shipped in separate parcels. Restocking takes from 10 to 21 working days.

The brands we sell give us a general, INDICATIVE size chart. The shoes we sell use UK (English) sizes. The sizes are not measured "per item" and should only be taken as a general guide, as the official suppliers provide us with this size chart.
Always read the item descriptions before ordering and contact us if needed: we will help you choose and avoid the wrong size.

No, we only accept payment by credit card

The shipping cost depends on the order amount: 
- Up to 79 Euro, 9 Euro: we ship  with FEDEX-TNT or SDA/POSTE ITALIANE EXPRESS. The courier used depends on our logistics (delivery times are about 24/48 hours, excluding Saturdays and public holidays, and problems such as force majeure, strikes or geopolitical events) 

-Over 80 Euro shipping is FREE 

If nobody is there when the courier delivers, they leave a notice and come back the next day.
Please give us an address where someone is always there to receive the parcel, as we cannot predict the exact delivery time or set it by appointment. After a second delivery attempt the parcel is held at the depot and must be collected within the next 24 hours, otherwise it is returned to the sender. We will charge 9 euro + 5 for handling the return and the refund, and refund the amount paid minus these costs.

Our site is for final consumers, and the prices shown include VAT. It is a B2C relationship.
All our orders are registered and shipped with a tax receipt inside.
If you need an invoice, you must request it when ordering, before the order is shipped.

It is very important to give us the following details in the NOTES/COMMENTS field before the order is shipped:
VAT number and Tax code
SDI code
Billing address and the name to invoice

PLEASE NOTE
With an invoice you will not have the right of withdrawal or to exchange goods for a wrong size or a change of mind: the relationship becomes B2B, which does not include these rights.

Our company has a real shop and also sells online, but the stock is the same and shared. Unfortunately there can be stock differences, and we always do our best to keep the warehouses in sync.
If an order has this problem, we will offer to cancel it with an immediate refund so it causes you no financial trouble, and we will quickly call you or, if we cannot reach you by phone, email you.

All the orders we receive leave the same day (except Saturdays and public holidays) at 15:00.
Depending on the courier and the option chosen, delivery takes 24 to 48 hours, excluding Saturdays and public holidays, with FEDEX or SDA/POSTE ITALIANE EXPRESS.
For islands and remote or hard-to-reach places it may take 24 hours longer

You will receive the tracking code by email directly from the courier, so you can follow your order yourself.

At the moment we only ship to Italy

You may have entered a wrong email address by mistake. In this case contact us, although we will probably call you ourselves to correct it with you.
If that is not the case, always check your SPAM / JUNK folder and add our email address as TRUSTED, so you don't miss the emails we send you in the future.

If your parcel is not delivered because of a wrong address, a missing name on the doorbell, or because you were not at home for 2 days and missed the delivery, it is held at the courier's depot. The daily storage cost is a cost our company cannot absorb, as it does not depend on us. The refund also involves handling costs and fees. It is your responsibility to be present at delivery or reachable when needed. If a parcel cannot be delivered, we try to contact you by phone and by email. If we cannot get in touch with you, the order is returned and the flat handling and return costs are charged to you. Always read the tracking you receive and, if there are problems, contact us or make sure we can contact you.

Of course, in this case no shipping is added. You must collect your order within 10 days of our confirmation that it is ready. Otherwise we will cancel and refund the order minus 5 Euro for handling the refund. Please choose this option only if you can collect within the time required.

We always try to ship with the best packaging, but unfortunately during transport, especially for shoes, the boxes may get damaged. The product must arrive intact, but the outside of the box may arrive dented. At the moment we have no way to refund this or prevent it, so please bear this in mind before ordering.

We do not offer special packaging or gift bags: all goods arrive in their original bag.

You can send an email to cs@rugbysport.com saying that you wish to withdraw from the purchase. You will need to send the products back properly packed, together with the tax receipt you received with your order.If even one of these two is missing, we cannot proceed. Once we have agreed the return you can send it back; the cost of sending it back is paid by the customer. Once the return has arrived and been checked, we will refund it to the payment method used for the order. For credit cards, the original payment will be reversed. A fixed handling fee of Eur 5 applies to all full refunds of an order. We do not refund by bank transfer or any method other than the one used for the purchase.

First of all, do not remove the tags or bags (where present) and keep the receipt.Send an email to cs@rugbysport.com telling us whether you want to return the product for an exchange or a refund.

Once the exchange has been agreed with us, just send the parcel back with a courier/postal service of your choice and put Euro 5.00 in the parcel for the new shipment, which will be made at this price.
If you prefer to pay by credit card, tell us when you request the exchange and we will send you a payment link
The cost of returning the parcel is paid by the customer.You have 15 days to send back the item to exchange, from receiving the goods and from our warehouse's confirmation of the exchange.